Terms & Conditions

01

About Nauven

Nauven ("Nauven", "we", "us") is an AI marketing and automation services business operating in Perth, Western Australia. We specialise in AI-powered growth systems for real estate and trades businesses, and work more broadly with any business looking to integrate AI tools and automation into their existing operations — including lead capture, client communication, CRM integration, follow-up sequences and review generation.

These Terms and Conditions govern your use of our website at nauven.com.au and any services engaged through it. By accessing our website or engaging our services, you agree to these terms.

02

Services

Nauven provides managed AI marketing services delivered on a monthly basis. Current service tiers are Always On, Full Flow and Total Pipeline. The scope, inclusions and pricing applicable to each engagement are set out in the client's proposal and agreed in writing prior to commencement.

• All services are subject to a minimum engagement period — currently three months for standard tiers.
• Every system is built specifically around the client's existing workflow. Delivery follows the five-phase Nauven Flow System: Discovery & Audit, Build & Configure, Test & Refine, Go Live, and Optimise & Report. Most clients are live and operational by the end of week three, depending on complexity and the timeliness of client input during the discovery phase.
• Where a change to Nauven's infrastructure or third-party tooling requires a modification to agreed service inclusions, Nauven will provide a minimum of 7 business days written notice before any change takes effect. For example, if a platform component used to deliver a specific feature changes its pricing structure or removes that capability, the service configuration may need to be adjusted. Nauven will communicate what is changing, why, and what the updated scope will be.
• Add-on services, including Review Automation, are available as standalone or supplementary engagements and are subject to the same general terms.

03

Payment Terms

Upon acceptance of a proposal, Nauven will issue an invoice for the establishment fee and the first monthly fee. Both are payable in full before Phase 2 (Build & Configure) commences. No build work begins until payment is received.

All subsequent monthly fees are invoiced at the start of each billing cycle and are payable within 7 days of invoice issue.

• All prices are quoted in Australian dollars (AUD) and are exclusive of GST unless stated otherwise. GST is applied where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Late payments may incur interest at 10% per annum, calculated daily on the outstanding amount from the due date.
• Nauven reserves the right to suspend services where payment remains outstanding beyond 14 days of the due date, without prejudice to any other remedy available.
• Establishment fees are non-refundable once Phase 2 has commenced, except where Nauven is unable to deliver the agreed service.

04

Cancellation & Termination

Either party may terminate the engagement by providing 30 days written notice following completion of the minimum engagement period. Notice must be provided in writing to the contact details nominated at the time of engagement.

• Early termination within the minimum engagement period will result in the remaining balance of that period becoming payable in full.
• Upon termination, Nauven will provide a final performance report and assist with a reasonable handover of any client-owned assets, including contact data and CRM records.
• Nauven may terminate the agreement immediately where a client engages in unlawful conduct, breaches these terms in a material way, or where continued service would breach applicable laws or third-party platform terms.

05

Performance Guarantee

Nauven's 60-day performance guarantee applies to Total Pipeline clients. Where the system does not capture at least 20% more after-hours leads within 60 days of the confirmed go-live date, Nauven will extend the client's service by one calendar month at no additional charge.

The guarantee does not apply where underperformance results from factors outside Nauven's reasonable control, including significant changes in the client's market conditions, third-party platform outages, or the client's failure to maintain phone forwarding or CRM access throughout the guarantee period.

06

Intellectual Property

All systems, workflows, automation sequences, scripts and methodologies developed by Nauven remain the intellectual property of Nauven unless otherwise agreed in writing. This includes the Nauven Flow System methodology and all associated processes.

• Client-specific content — including scripts written in the client's voice, contact data and CRM records — remains the property of the client and will be returned or deleted upon request following termination.
• Clients grant Nauven a limited licence to use their business name, logo and relevant business information solely for the purpose of delivering the agreed services.
• Nauven may reference an engagement in general terms for marketing purposes — such as in case studies or performance summaries — unless the client has requested otherwise in writing prior to publication.

07

Privacy & Data Handling

Nauven handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect and use personal information only as necessary to deliver our services and to communicate with clients and prospective clients.

• Client contact data processed through the Nauven Growth Platform or any connected AI infrastructure is handled in accordance with the applicable data processing terms of those platforms. Clients are responsible for ensuring they hold appropriate consent to provide that data to Nauven for processing and automation purposes.
• Nauven does not sell, share or disclose client data to third parties except as required to deliver the agreed services or as required by law.
• Clients and their contacts may request access to or deletion of their personal information at any time by contacting Nauven through the details in section 13.
• Our full Privacy Policy is available separately on this website.

08

AI Disclosure

Nauven's services involve the deployment of artificial intelligence tools — including AI voice agents, automated messaging systems and AI-assisted chat — that interact with end users (callers, leads and contacts) on behalf of the client.

Nauven configures all AI systems to operate within the client's instructions and to the standard of a competent service provider. Nauven does not warrant that AI-generated responses will be error-free in all circumstances and recommends that clients review system outputs during the testing phase before go-live approval is given.

09

Limitation of Liability

To the maximum extent permitted by law, Nauven's liability to a client for any loss or damage arising from or in connection with the services is limited to the total fees paid by the client to Nauven in the three months immediately preceding the event giving rise to the claim.

• Nauven is not liable for indirect, consequential or economic loss, including loss of revenue, loss of profit or loss of opportunity, except where such liability cannot be excluded under the Australian Consumer Law.
• Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
• Nauven is not liable for service interruptions, data loss or feature changes caused by the platforms and AI infrastructure providers on which its services depend.

10

Technology & Infrastructure

Nauven's services are delivered using a proprietary platform and a combination of third-party AI infrastructure, automation tools and integration services — including AI voice, conversational AI, SMS and email automation, and CRM platforms. Nauven does not disclose specific components of its technical stack where that information is commercially sensitive.

Use of any third-party platforms connected to a client's service is subject to those platforms' own terms of service. Where changes to third-party infrastructure materially affect service delivery, Nauven will notify the client within 7 business days and work to implement a suitable alternative without disruption to the client's operations.

11

Governing Law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute arising in connection with these terms or the services provided by Nauven will be subject to the exclusive jurisdiction of the courts of Western Australia.

In the event of a dispute, both parties agree to make a genuine attempt to resolve the matter through direct negotiation before initiating formal proceedings.

12

Amendments

Nauven reserves the right to update these Terms and Conditions from time to time. Where changes are material, active clients will be notified by email at least 14 days before the changes take effect. Continued use of Nauven's services after that date constitutes acceptance of the updated terms. The current version is always available on this page.

13

Contact

For questions about these terms, data requests, or any matter relating to your engagement with Nauven, please reach out through our contact page.