Frequently Asked Questions

Nauven systems are fully configured, tested and ready to go live within three weeks. The process follows five structured phases — after which your system moves into ongoing monthly optimisation and reporting.

The timeline is consistent whether you are a real estate agency or a trades business. Depending on scope and complexity of integration, the timeframe may vary slightly — but three weeks is the benchmark.

Very little. Most clients commit approximately 90 minutes in total across the entire setup — around 60 minutes for the initial discovery and configuration call, and around 30 minutes to review and approve the finished system before go-live. After that, Nauven manages the system, refinements and monthly reporting. Your time is spent on the work that generates revenue, not on the system running in the background.

No. Every system is written and configured specifically for your business, your industry and your preferred tone. A real estate agency typically wants something polished, reassuring and professionally considered. A plumbing business needs something more direct, practical and responsive to urgency — particularly for emergency callouts.

Before go-live, you review all scripts, call flows and response sequences. Nothing goes live until it sounds right for your business.

Depending on your tier, the system can answer calls and web enquiries 24/7, capture and qualify leads, book appraisals, inspections or jobs directly into your calendar, follow up missed calls, send SMS and email confirmations, and route everything into your existing CRM or job management platform.

For real estate, this includes appraisal requests, rental enquiries and buyer inspection bookings. For plumbing and trades, it includes after-hours emergency triage, callout capture and quote follow-up — so jobs are never lost because you were on-site or unavailable.

Baseline metrics are captured at onboarding — call answer rate, lead volume, response time and conversion data specific to your business. Every month, those numbers are tracked and reported against where you started. The value is always measurable and never assumed.

Total Pipeline clients also receive a live performance dashboard and a monthly strategy call. The system is designed to make its own ROI visible from the first month of operation.

We stand behind the work. Total Pipeline clients are covered by a 60-day performance guarantee — if the system does not capture at least 20% more after-hours leads within 60 days of go-live, we extend your service by one month at no charge.

Beyond the guarantee, every engagement includes ongoing refinement. If something is not performing as expected, we adjust it. The system is not launched and left — it is actively managed and improved each month based on what the data shows.